GENERAL TERMS AND CONDITIONS OF SALE AND DELIVERY FOR SALES TO PUBLIC INSTITUTIONS AND PRIVATE INDIVIDUALS
(Applies unless otherwise agreed in writing)
CUSTOMER REGISTRATION:
To shop in the webshop, you can create a user account or shop as a guest.
PRICES:
Prices in the webshop are listed in Danish kroner. You can choose whether to view prices with or without VAT.
Price changes from suppliers and any typographical errors in the webshop are subject to change.
Prices are indicative but will be confirmed upon the issuance of an order confirmation via email, along with the expected delivery date.
The final price, including shipping and VAT, will be displayed before accepting payment in the "shopping cart."
All written and verbal offers are valid for 30 days.
DELIVERY / PICK-UP / RIGHT OF WITHDRAWAL:
Delivery is selected in the purchase module. You can choose to pick up your order in Aqua Wellness stores, have it delivered via POST Denmark, or use a freight company.
Delays due to strikes, lockouts, war, force majeure, or other circumstances beyond the seller’s control are reserved.
Expected delivery time is 2–5 business days. In-stock items are dispatched no later than the day after order receipt.
Packaging and pallets are non-returnable, even if invoiced to the buyer.
Backorders will be shipped at the seller’s expense.
A 14-day right of withdrawal applies to goods purchased in the webshop, starting from the day the goods are received. After that, you have an additional 14 days to return the goods.
A purchase can be canceled even if the item has been used. An item is considered used if it has been used beyond what is possible when testing the product in a physical store.
If an item is used, an individual assessment will be made of its resale value. Any depreciation will not be refunded to the consumer.
The number of units per item in stock may vary and is therefore only indicative.
RETURNS:
Items can only be returned after a written agreement and must be undamaged and in their original packaging.
A return deduction of 20% of the item’s price will apply.
The buyer covers the return shipping costs.
Custom-made products are non-returnable.
INSPECTION FOR DEFECTS AND DAMAGES:
The buyer is obliged to inspect the item upon receipt.
If the item is damaged upon delivery, this must be noted on the freight document (postal service/freight company).
Defects and damages must be reported in writing to Aqua Wellness A/S no later than 8 days after receipt of the goods.
The seller reserves the right to make changes from suppliers.
Data sheets and relevant technical descriptions are available in the webshop.
PAYMENT:
Payment in the webshop can be made via:
- Bank transfer (Nordea reg. no. 2191 account 0723267803)
- EAN number (only for public institutions)
LIABILITY:
Compensation claims cannot exceed the invoice amount.
The seller is not liable for operational losses or other consequences resulting from defects.
This also applies to delays caused by external circumstances beyond the seller's control.
WARRANTY:
1-year warranty in accordance with applicable Danish regulations.
DISPUTES:
In the event of a dispute between the parties, Danish law shall apply.
If you have any questions, please contact us at info@aquawellness.dk or call +45 71 99 61 61.